01Delivery#
Digital products are delivered on the Platform as soon as your payment is protected: files uploaded by the seller unlock for download; licence keys and access invitations are shared in the order's secure delivery panel within the delivery time stated on the listing. Every download is logged in the order timeline.
02Confirmation Window#
You have 7 days from delivery to test the product and either confirm delivery or open a dispute. If you do neither, the order is automatically treated as confirmed and the payment is released to the seller. Confirming delivery is your acceptance that the product matches the listing.
03Cancelling Before Delivery#
You may cancel an unpaid order at any time. A paid order can be cancelled for a full refund until delivery begins (for example, before you download a file or the seller shares a key). Contact the seller in the order chat or use the cancel option on the order page.
04When You Can Get a Refund#
Open a dispute before confirming delivery if:
Our Trust & Safety team reviews the order timeline, files, downloads and messages, may ask both sides for more evidence, and decides usually within 48 hours. Outcomes are a full refund, a release to the seller, or a partial refund where both parties agree.
- the product was not delivered within the stated delivery time;
- the product is materially different from the listing (missing files or features, wrong version, does not run as described, licence differs);
- the product infringes third-party rights or is prohibited; or
- the seller requests payment or contact outside the Platform.
05When a Refund Is Not Available#
Because digital content can be copied, a product delivered as described is not refundable once downloaded or accessed, and refunds are not given for change of mind, lack of the skills or software needed to use the product, or issues caused by modifications you made. This does not affect your statutory rights (Section 6).
06Your Statutory Rights#
- European Union and United Kingdom consumers have a 14-day right to cancel digital content contracts, which is lost once delivery begins with your express consent and acknowledgement. We ask for that consent at checkout. Rights regarding content that is faulty or not as described remain in full.
- Consumers in India are protected by the Consumer Protection Act 2019, including remedies for deficient services and unfair trade practices, and may approach the Grievance Officer and the consumer forums.
- Other countries: local mandatory consumer law applies and prevails over this policy where they differ.
07How Refunds Are Paid#
Refunds go back to the original payment method within 5 to 10 business days of the decision, in the currency you were charged. Bank and card issuers may take additional time. Fees charged by your bank or exchange-rate differences are outside our control.
08Chargebacks#
Please open a dispute with us before contacting your bank. If you file a chargeback while a dispute is open, the dispute is paused until the chargeback is resolved, and accounts that use chargebacks to obtain products without paying are closed.